If you go to Google right now and type in the word "Pilates" and your city name, the first results you'll see in the search results will be a map of Pilates studios and three business listings.
Is your studio listed in those three results? If so, great! If not (or if your ranking is lower than you'd like), this article is for you.
The key to getting in the "3 Pack" (the first three business listings in Local Search) is all dependent on your Google Business Profile (GBP) listing. A properly set up GBP profile can mean the difference between a busy studio and one that's virtually invisible to prospective clients.
Since Google Business Profile is critical to your studio's online success, we've put together this comprehensive checklist for you to use.
Don't just create a new listing without checking!
Google will often auto-generate listings for businesses, so you need to first check and see if Google has one for your studio. To do this, just do a Google search for your business name and city, or your phone number.
If you create a new listing when one already exists, this can create confusion and poor ranking for your business in the local search.
If there's an existing listing for your studio, it will appear like this:
There are a few ways to check to see if there's an existing listing for your studio:
If you find a result for your business, check to see if there's a "Own this business?" link on it.
To make any changes to a Google Business Profile listing, you need to be the administrator. In order to become an administrator, you need to claim the listing and verify that you own the business.
Just go through the following steps to claim your business.
Before Google will give you administrator privileges on a business account, you'll need to verify that you actually own or manage the business. Depending on the type of business, Google might let you verify by phone or they might need to do it by mail.
For phone verification, Google will call your business number and provide you with a unique PIN. Write that down when you get the call and then go back to Google Business Profile and enter the PIN there.
For mail verification, Google will send a postcard with your PIN to your business address within a few weeks. When you get your PIN, enter that into your GBP listing.
Once you've finished verification, you'll be able to fully manage your listing profile.
NAP stands for Name, Address, and Phone and it's critical that your GBP listing has this information exactly the same as you have on your website.
If your address is 1234 Main St, Suite 405, it needs to exactly that on your website and Google Business Profile.
This is one of the ways that Google verifies that your business is real and active.
This is very important. If you want Google to list your business as a Pilates studio, you need to specify that on your profile. When Google auto-generates GBP pages for businesses, it's not uncommon for Pilates studios to be categorized as "Gyms" or some other type of business. This will hurt your search ranking.
It's very common for Google to get your location slightly (or incredibly) wrong. We've all had the experience of following Google maps to get to a business or destination and ending up in the wrong place. You don't want your clients getting lost when they're trying to find your studio!
Google lets you move the map pin to the exact location of your studio.
In 2018, Google added a "Description" section to their GBP. This allows you 750 characters to describe your business. In this section, write about what services you offer and mention your city name to boost your local ranking.
If you do a search for local businesses in Google, you'll see that the top results all have more images of the business than the lower ranking ones. Google has reported that profiles with photos get 40% more traffic than those that don't.
Here are some of the images you'll want to upload to your profile:
This is your chance to give new clients a visual tour of your studio! It's also important to regularly add new photos to your profile.
Clients can also upload their own photos, and they should be encouraged to do so. Just make sure that you monitor the images that others post to your profile and flag those that are poor quality or not relevant.
One of the most common things that clients will be looking for is your hours of operation, so make sure to add that to your profile.
While this is down on the list of steps, getting reviews of your studio is one of the most important steps of improving your search ranking in Google.
Online reviews are one of the key indicators of a successful business, for both your clients and Google.
This is a relatively new feature that Google has added that allows anyone to ask (and answer) a question about your business. It's a cool feature, but one you have to keep an eye on, since the questions and answers can be from anyone and they can be used to vandalize your page.
The keys to successfully using Q & A on Google Business Profile:
Answer questions as quickly as possible. Too many businesses don't even know about the feature and they aren't even aware that they have questions. This is a great opportunity to promote your business, so respond quickly to any queries.
Flag inappropriate questions or answers. Since anyone can post in this section, you don't want to have anything
This is a new feature that Google has added that allows you to use your GBP to add short posts about news or events that are occurring in your studio.
It's important to keep an eye on your Google Business Profile listing.
Google has made it possible for anyone online to suggest changes to business profiles, and you need to make sure that nothing's been changed or vandalized on your profile. You'll also want to monitor the photos that have been submitted and any questions that have been posted.
Your Google Business Profile listing is an important part of your Pilates marketing strategy, and it can be overwhelming at first. If you need some help with management of your marketing, give us a call at (855) 780-1081 and our marketing experts will be happy to assist you.